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Everwell Health Shipping Policy

Last updated: 18.10.2024

At Everwell Health, we are committed to delivering your orders safely, quickly, and with full transparency. Below you'll find our UK and international shipping terms, including delivery timeframes, customs responsibilities, and what to do in the rare event of delays or issues.

1. UK Shipping

We offer fast and reliable delivery throughout the United Kingdom.

Delivery Times & Costs

  • Standard Shipping (Tracked): 1–3 business days

  • Shipping fees are displayed at checkout and may vary depending on your order size and location.

Missed or Returned Deliveries

  • If your order is returned to us due to an incorrect or incomplete address, or failure to collect, you will be responsible for additional re-shipping charges.

  • If a package is refused or not accepted, the original shipping fee is non-refundable.

2. International Shipping

We currently ship to the following countries:
🇺🇸 United States | 🇦🇪 United Arab Emirates | 🇨🇦 Canada | 🇳🇿 New Zealand | 🇦🇺 Australia | 🇩🇪 Germany | 🇫🇷 France | 🇪🇸 Spain | 🇳🇱 Netherlands | 🇮🇹 Italy

Delivery Times & Costs

  • Standard International Shipping: Estimated 5–12 business days

  • Delivery timeframes do not include any customs processing delays

  • International shipping fees are calculated at checkout based on destination and order size

3. Customs, Duties & Import Regulations

Who Pays Customs Fees?
All international orders may be subject to customs duties, VAT, or import taxes, depending on your country’s regulations.
These charges are not included in the product or shipping cost and are the customer’s responsibility.

Delays at Customs
Customs clearance processes vary by country.
Everwell Health cannot guarantee delivery timeframes for international orders due to potential customs delays.

Denied, Held, or Destroyed Shipments

  • Customers are responsible for checking local import laws before placing an order.

  • Everwell Health is not liable for packages refused, delayed, or destroyed by customs due to import restrictions.

  • If your parcel is returned to us, we can issue a refund minus original shipping costs.

  • If customs destroys or rejects your shipment, no refund will be issued.

4. Restricted Items & Country-Specific Notes

Some countries restrict the import of medical self-testing kits. While we aim to comply with international shipping laws, it is the customer’s responsibility to ensure the items can be lawfully imported.

Known Restrictions:

  • 🇦🇪 United Arab Emirates: Blood & stool test kits may be restricted.

  • 🇺🇸 United States & 🇨🇦 Canada: Certain kits may require FDA or Health Canada approval.

  • 🇦🇺 Australia: Some self-test kits may require clearance or permits.

Please contact your local customs office for guidance before placing an international order.

5. Address Issues & Lost Parcels

  • Incorrect Address: We are not responsible for parcels lost due to incorrect or incomplete address details provided at checkout.

  • Lost in Transit: If your parcel is lost during transit, we will assist you in filing a claim with the courier and investigate where possible.

6. Returns & Refunds Related to Shipping

  • UK Orders: Unused test kits may be returned within 14 days in line with our [Returns & Refunds Policy]. Refunds exclude original shipping fees.

  • International Orders: Due to customs restrictions, all international orders are considered final sale unless the item is faulty or damaged.

7. Contact Us

If you have any questions about shipping, customs, or delivery timeframes, please don’t hesitate to contact us:

📧 Email: info@everwellhealth.co.uk
🌍 Website: www.everwellhealth.co.uk

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