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PRIVACY NOTICE

Last updated: 18.10.2024

1. INTRODUCTION

Welcome to Everwell Health’s Privacy Notice!

We understand privacy policies can be overwhelming, so we’ve made this one as clear, concise, and practical as possible. Your privacy is extremely important to us, and we’re committed to protecting your personal data while helping you improve your health and wellbeing.

This notice explains how we collect, use, store, and protect your data when you interact with Everwell Health — whether you're using our website or mobile app, ordering testing kits or supplements, joining a coaching program, or accessing our digital wellness content.

This privacy notice supplements any other privacy communications we may provide and is not intended to override them.

2. WHO WE ARE & WHAT THIS NOTICE COVERS

Everwell Health (“Everwell”, “we”, “us”) is the Data Controller responsible for your personal data.

This Privacy Notice applies to all individuals who:

  • Visit our website or use our app

  • Purchase health testing kits, supplements, or products

  • Book consultations or coaching services

  • Participate in digital wellness programs or memberships

  • Interact with us directly or via third-party partners (e.g., pharmacies or practitioners)

If you were referred to us or access our services through a partner, please refer to their own privacy notice for how they handle your data separately.

3. THE PERSONAL DATA WE COLLECT

We may collect, use, store, and transfer the following types of personal data:

  • Account Data: Name, date of birth, gender, login credentials

  • Contact Data: Email, phone number, billing and delivery address

  • Financial Data: Payment card details, transaction history

  • Health Profile Data: Lifestyle habits, symptoms, goals, answers to questionnaires

  • Test Result Data: Laboratory results, practitioner comments, wellness insights

  • Order & Usage Data: Products and services purchased, usage logs, return history

  • Program Engagement Data: Course progress, login activity, submitted feedback

  • Communications Data: Emails, support messages, marketing preferences

  • Technical Data: IP address, browser type, operating system, device ID

  • Cookie Data: Usage statistics collected via cookies and tracking tools
    (See our Cookie Policy for more detail)

We also process aggregated data (e.g. anonymised trends) which does not identify you.

4. HOW WE COLLECT YOUR PERSONAL DATA

We collect data in the following ways:

  • Direct interactions: When you create an account, complete a profile, make a purchase, or contact us

  • Automated technologies: Via cookies and analytics tools when you use our website or app

  • Third-party sources: When you engage with Everwell Health via a partner or affiliate

5. HOW WE USE YOUR PERSONAL DATA

We only process your personal data when we have a lawful basis to do so. This includes:

  • Performance of a contract: To deliver the products or services you've ordered

  • Legitimate interest: To improve our services, user experience, and protect our business

  • Consent: For marketing and optional services (you can withdraw anytime)

  • Legal obligation: To comply with applicable regulations

Marketing & Communications
With your consent (where required), we may send you product updates, offers, and wellness tips by email or SMS. You can opt out at any time by clicking "unsubscribe" in emails or contacting us at info@everwellhealth.co.uk.

6. DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with trusted third parties who help us provide our services, such as:

  • Technology and hosting providers

  • Laboratories and healthcare professionals

  • Fulfilment and delivery providers

  • Payment processors

  • Analytics and marketing platforms

  • Professional advisors (e.g. legal or tax professionals)

All service providers are required to handle your data securely and lawfully.

7. INTERNATIONAL DATA TRANSFERS

Some of our partners and providers operate outside the UK. If we transfer your data internationally, we do so under approved legal mechanisms, such as Standard Contractual Clauses (SCCs), to ensure it remains protected.

For international customers, your data (e.g. shipping details) may be shared with couriers or customs authorities as required for delivery.

8. DATA SECURITY

We implement robust technical and organizational safeguards to protect your personal data from loss, misuse, or unauthorised access. If a breach occurs that may impact your rights, we will notify you as soon as possible.

9. DATA RETENTION

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to:

  • Deliver our services

  • Maintain accurate records of health or service history

  • Comply with legal, regulatory, tax, or reporting obligations

  • Support future health-related requests or continuity of care

  • Meet requirements of professional, clinical, or healthcare frameworks (e.g. NHS standards)

Where applicable, some categories of data may be retained for longer periods or indefinitely if required for healthcare recordkeeping, safeguarding, legal defence, or future service provision.

When your data is no longer needed, we will either securely delete it or anonymise it so it can no longer be linked to you.

10. YOUR LEGAL RIGHTS

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate information

  • Request the deletion of your personal data

  • Object to or restrict how we use your data

  • Request a copy of your data (data portability)

  • Withdraw your consent to marketing at any time

We aim to respond to all requests within one month. If your request is complex, we may extend this period and will inform you accordingly.

To exercise any of these rights, email us at info@everwellhealth.co.uk. We may ask you to verify your identity.

11. COMPLAINTS

If you believe your data rights have been violated, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority.

12. CHILDREN’S PRIVACY

Our services are not designed for individuals under 18. We do not knowingly collect data from minors. If you believe we have done so, please contact us immediately at info@everwellhealth.co.uk, and we will remove the data.

13. DATA MINIMISATION

We only collect the minimum amount of personal data necessary to deliver our services. We do not collect data without a clear purpose or store unnecessary information.

14. DATA PROTECTION OFFICER (DPO)

We have appointed a Data Protection Officer to oversee our privacy practices. You may contact the DPO with any questions or concerns at info@everwellhealth.co.uk.

GLOSSARY

  • App: The Everwell Health mobile application.

  • Customer: Anyone using Everwell Health’s services.

  • Controller: The organisation that determines the purpose and method of data processing.

  • Personal Data: Any information that identifies or could identify an individual.

  • Processing: Any action performed on personal data (e.g., storing, analysing, sharing).

  • Cookies: Small data files stored on your device when visiting websites.

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