Terms and conditions | EverWell Health

EVERWELL HEALTH TERMS AND CONDITIONS
Last Updated: June 2025

────────────────────────────────────────────────────────────────

CONTACTING US

If you have any questions about our products, services, or these Terms, please contact us at:

ABOUT THESE TERMS AND CONDITIONS

These Terms and Conditions govern your use of EverWell Health's full range of products and services, including but not limited to:

- Health Testing Services (blood, stool, saliva, and urine kits)
- Nutritional Supplements
- Consultations and Coaching Services
- Digital Wellness Programmes
- EverWell Connect Memberships (including Connect, Connect Basic, and Connect Business)
- Products purchased via our Website or App

Some services may involve automated data processing, artificial intelligence technologies, or third-party service providers as described in these Terms.

When you place an order with EverWell Health, different terms may apply depending on what you are purchasing. Please refer to the relevant sections below.

You should read these Terms carefully before using any EverWell Health product or service, as they form a legally binding agreement between you and EverWell Health.

KEY POLICIES THAT MAY ALSO APPLY

Cookie Policy — governs your access and activity on our website and app.
Privacy Policy — explains how we collect, store, and process your personal data.
Product-Specific Terms — additional terms relating to Testing Services, Supplements, Consultations, and Memberships.

USE OF ARTIFICIAL INTELLIGENCE AND AUTOMATED SYSTEMS

EverWell Health may use artificial intelligence, automated decision-support tools, and algorithm-based technologies to support service delivery and improve client experience.

These technologies may be used to:

- Analyse health, lifestyle, or wearable device data
- Generate health reports, insights, or recommendations (including EverWell Connect Monthly Reviews)
- Provide automated communications or responses
- Support coaching or wellness guidance
- Improve service delivery and system performance

Information generated by automated systems:

- Is provided for educational and informational purposes only
- Does not constitute medical advice
- May contain inaccuracies or limitations
- Should not replace consultation with a qualified healthcare professional

EverWell Health does not guarantee the accuracy, completeness, or reliability of automated outputs. By using our services, you consent to automated processing where necessary to deliver those services.

CHANGES TO OUR TERMS

We may update these Terms and Conditions from time to time. The latest version will always be published on our website with the revision date clearly stated. Continued use of our services indicates acceptance of any updates.

────────────────────────────────────────────────────────────────
TERMS OF SALE BY PRODUCT OR SERVICE TYPE
────────────────────────────────────────────────────────────────

1. TESTING SERVICES TERMS OF SALE

These terms apply when you purchase home testing kits (e.g. blood, saliva, stool, or urine tests) or undergo blood screening as part of an EverWell Health appointment or EverWell Connect membership.

1.1 Eligibility
You may order testing kits or access blood screening services if:
- You are aged 18 or older
- You are ordering for personal use
- You have a valid payment method

1.2 Orders and Fulfilment
Home test kits are delivered by post to your chosen delivery address. A binding contract is formed upon purchase confirmation. Blood screening carried out as part of an EverWell Connect membership or in-clinic appointment is processed by our approved pathology partner, currently Sussex Pathology Services. Results are returned electronically and stored securely on your client record via Practice Better.

1.3 Use and Responsibility
Test kits must be used in accordance with the provided instructions. EverWell Health is not responsible for lost, delayed, or mishandled samples once in transit, or for results affected by incorrectly collected samples.

1.4 Medical Disclaimer
Our tests are not diagnostic tools and are not a substitute for professional medical advice. Results and reports may include automated analysis or interpretation and should always be reviewed in the context of your overall health, ideally with a qualified healthcare professional.

2. SUPPLEMENTS TERMS OF SALE

These terms apply when you purchase nutritional or herbal supplements from the EverWell Awaken range or any other EverWell Health supplement product.

2.1 Product Use
Products are intended for general wellness only and should not replace medical treatment. Always consult a healthcare professional before starting any supplement, particularly if you are pregnant, breastfeeding, or taking prescription medication.

2.2 Shelf Life and Storage
Follow product packaging instructions for storage and expiration dates. EverWell Health is not liable for deterioration caused by improper storage after delivery.

2.3 Refunds
Refunds are available only for unopened items returned within 14 days of delivery. Return postage is the customer's responsibility unless the item is faulty.

3. CONSULTATION AND COACHING TERMS

These terms apply to one-to-one or group wellness sessions, coaching programmes, or consultations delivered in person, remotely, or via Practice Better.

3.1 Service Nature
Consultations and coaching sessions provide general lifestyle, nutrition, fitness, or wellness guidance and are not a substitute for medical advice, diagnosis, or treatment. Guidance may be delivered by a human practitioner, via asynchronous messaging, or supported by automated systems, and is provided for informational purposes only.

3.2 Booking and Cancellation
Consultations must be pre-booked. Cancellations require at least 24 hours' notice. Missed appointments or late cancellations may not be refunded. For EverWell Connect members, coaching delivered via asynchronous messaging through Practice Better does not require booking and is available throughout your active membership period.

4. EVERWELL CONNECT MEMBERSHIPS AND SUBSCRIPTIONS

These terms apply to all EverWell Connect membership tiers, including Connect, Connect Basic, and Connect Business, as well as any other subscription-based service offered by EverWell Health.

4.1 What EverWell Connect Includes
EverWell Connect is a remote health membership that delivers personalised monthly reviews based on data from your connected wearable device or health platform, alongside health coaching and, where included in your tier, annual blood screening. The specific features included vary by membership tier and are described at the point of purchase.

4.2 Wearable and Health Platform Integrations
EverWell Connect members may connect compatible wearable devices and health platforms to their account via Practice Better. Supported integrations currently include Garmin Connect, Fitbit, Google Health, Oura Ring, and Apple Health. By connecting a platform, you authorise that platform to share data with Practice Better for use in your monthly reviews and coaching. You must agree to the terms and conditions of any third-party platform you connect. EverWell Health is not responsible for the availability, accuracy, or continuity of data provided by third-party platforms.

4.3 Monthly Reviews
Your EverWell Connect Monthly Review is generated using data synced from your connected wearable or health platform during the preceding month. Reviews are delivered via Practice Better as a PDF report accompanied by a coaching message. Reviews are dependent on sufficient wearable data being available for the review period. EverWell Health cannot guarantee a review in months where insufficient data has been recorded or synced.

4.4 Blood Screening (where included)
Where your membership tier includes blood screening, this is arranged and fulfilled in accordance with Section 1 of these Terms. Blood results are stored on your Practice Better client record and used to inform your health coaching and reviews.

4.5 Billing
Memberships are billed on a recurring basis (monthly or annually) depending on the plan selected at signup. You authorise EverWell Health to charge your chosen payment method at the start of each billing cycle. Pricing is displayed at the point of purchase and may be updated with reasonable notice.

4.6 Cancellation Policy
You may cancel your EverWell Connect membership at any time by contacting us at info@everwellhealth.co.uk or through your account settings. Cancellation takes effect at the end of your current billing period. No refunds are issued for unused portions of a billing period unless required by law. If your membership includes an annual blood screening and cancellation occurs before that screening has been used, no refund or partial credit will be issued for that element.

4.7 Connect Business
EverWell Connect Business is sold to organisations on a per-head basis. The organisation purchasing the membership is responsible for ensuring participating employees are made aware of these Terms and our Privacy Policy. Individual employee data remains confidential to EverWell Health and is not shared with the employer in identifiable form. Aggregated and anonymised reporting may be provided to the employer where agreed.

4.8 Practice Better
EverWell Connect services are delivered and managed through Practice Better, a third-party client management platform. By joining EverWell Connect, you agree to create a Practice Better account and accept Practice Better's own terms of service and privacy policy. EverWell Health is not responsible for any interruption, loss of data, or service failure caused by Practice Better.

────────────────────────────────────────────────────────────────
GENERAL TERMS
────────────────────────────────────────────────────────────────

PRICES AND PAYMENTS

Prices are shown in GBP and include VAT where applicable. Payments must be made using a valid payment method. The total cost will be shown at checkout before purchase is confirmed.

DELIVERY POLICY

Testing kits and supplements are delivered to the address provided during checkout. Delivery times are estimates and not guaranteed. EverWell Health is not liable for delays caused by third-party couriers.

RETURNS AND CANCELLATION

Testing Kits: Unused and unregistered kits may be returned within 14 days of delivery. Reasonable costs may be deducted. Used or opened kits cannot be returned.

Supplements: Unopened items may be returned within 14 days of delivery.

Consultations: Refunds are available only where cancellation is made with at least 24 hours' notice.

Digital Programmes: Non-refundable once accessed, unless the content is faulty or not as described.

EverWell Connect Memberships: See Section 4.6 above.

DATA PROTECTION

We comply with UK GDPR and applicable data protection laws. Personal and health data, including wearable and biometric data, blood test results, and coaching records, may be collected, processed, and stored to deliver our services.

Data may be shared with approved third parties including Sussex Pathology Services (for blood analysis), Practice Better (for client management and service delivery), and wearable platform providers (Garmin, Fitbit, Google Health, Oura Ring, Apple Health) where you have connected those integrations.

Data may also be processed by automated systems, including artificial intelligence, where necessary to deliver services. Full details are provided in our Privacy Policy.

LIABILITY LIMITATIONS

To the fullest extent permitted by law, EverWell Health is not liable for:

- Delays or failures caused by third-party services, including Practice Better, Sussex Pathology Services, or wearable platform providers
- Reactions to supplements not taken as directed
- Incorrect or incomplete use of test kits
- Reliance on automated or AI-generated outputs
- Advice or services that are misunderstood or misapplied
- Indirect or consequential losses
- Loss of wearable data or failure of third-party platform integrations

All services are provided "as-is" without guarantees of specific health outcomes.

MEDICAL DISCLAIMER

Our services and products are intended for general wellness only and are not designed to diagnose, treat, cure, or prevent any disease or medical condition. Do not rely solely on EverWell Health services for healthcare decisions. If you have a medical concern, please consult a qualified healthcare professional.

DISPUTE RESOLUTION

If a dispute arises, we will attempt to resolve it informally in the first instance. If unresolved, disputes will be handled under the laws of England and Wales.

WEBSITE TERMS OF USE

By accessing our website, you agree not to misuse content or interfere with site functionality. Continued use of the website indicates acceptance of these Terms.

────────────────────────────────────────────────────────────────
EverWell Health Ltd | Company No. 15324141 | info@everwellhealth.co.uk