COOKIE POLICY

Last updated: 8.10.2024

What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit our website or use our app. They help us understand how you interact with our platforms, remember your preferences, and deliver a more tailored and efficient experience.

Some cookies are essential for the functionality of our website (e.g. secure checkout, login), while others help us improve the site, personalize content, and support marketing efforts.

Cookies can be classified as:

Session Cookies – Temporary cookies that are deleted when you close your browser.
Persistent Cookies – Stored on your device until they expire or are manually deleted.
First-party Cookies – Set by Everwell Health directly.
Third-party Cookies – Set by other platforms (e.g. Google, Facebook, payment processors).

For more general information, visit www.allaboutcookies.org.

How We Use Cookies

We use cookies and similar technologies for the following purposes:

Cookie TypePurpose

NecessaryRequired for the basic operation of our website, such as logging in, security, and shopping cart functions.

FunctionalEnable the website to remember choices you make (e.g. language or region), and enhance usability.

AnalyticalHelp us understand how users interact with our site (e.g. page views, navigation) so we can improve performance.

MarketingUsed to track your browsing habits and provide personalized advertising across websites, including retargeting and performance measurement.

Some emails or web pages may also contain web beacons (clear GIFs) that track open rates, click-throughs, and campaign effectiveness.

Third-Party Cookies

You may encounter third-party cookies when using our site (e.g. from embedded videos, social sharing tools, or ad platforms). We do not control these cookies. Please refer to the privacy policies of these third parties for more information on how they handle your data.

Cookie Consent & Control

When you first visit our website, you will see a cookie banner that allows you to accept or reject non-essential cookies (functional, analytical, and marketing). You can also manage your preferences at any time by clicking “Cookie Settings” in the footer of our website.

Essential (necessary) cookies cannot be disabled, as they are required for the website to function properly.

How to Manage or Disable Cookies in Your Browser

Most browsers allow you to:

View which cookies are being used
Block or allow all cookies
Delete existing cookies
Set preferences for certain websites

However, disabling cookies may reduce functionality or limit access to certain features (e.g. secure login, saved carts).

To find out how to manage cookies for your specific browser, visit:

Google Chrome
Mozilla Firefox
Safari
Microsoft Edge

Cookies We Use

Below is an overview of cookies and tracking technologies we use:

Cookie NameSourceCategoryPurposeExpiry

JSESSIONIDNew RelicAnalyticsPerformance monitoringSession

_gidGoogle AnalyticsAnalyticsTracks website usage1 day

ajs_user_idSegmentAnalyticsUser tracking1 year

_gaGoogle AnalyticsAnalyticsUsage stats2 years

ga*Google AnalyticsAnalyticsSession tracking13 months

ajs_anonymous_idSegmentAnalyticsNew vs returning users1 year

personalization_idTwitterAnalytics/MarketingSocial tracking2 years

_pinterest_ct_uaPinterestFunctionalSharing features1 year

intercom-session-*IntercomFunctionalMessaging widget1 week

IDEGoogle DoubleClickMarketingAd relevance and tracking11 months

MUIDMicrosoftMarketingCross-platform ad tracking1 year

_gatGoogle AnalyticsMarketingRate limiting1 hour

_fbpFacebook PixelMarketingRetargeting2 months

_ttp / _tt_enable_cookieTikTokMarketingAd measurement13 months

__stripe_sid / __stripe_midStripeNecessarySecure checkout1 hour / 1 year

_thriva_userEverwell HealthNecessaryProduct testing, A/B experiments1 year

And more as outlined in our full tracking tools documentation or CMP settings.

Note: This table is periodically reviewed and updated.

Updates to This Cookie Policy

We may update this policy from time to time to reflect legal changes or updates in how we use cookies. Please refer to the “last updated” date at the top of this page to see when it was last revised.

Contact Us

If you have any questions about this Cookie Policy or how we use cookies and tracking technologies, please contact us:

📧 Email: info@everwellhealth.co.uk