COOKIE POLICY
EverWell Health Ltd
Last updated: June 2025

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WHAT ARE COOKIES?

Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit our website or use our app. They help us understand how you interact with our platforms, remember your preferences, and deliver a more tailored and efficient experience.

Some cookies are essential for the functionality of our website (for example, secure checkout and login), while others help us improve the site, personalise content, and support marketing efforts.

Cookies can be classified as:

Session Cookies: Temporary cookies that are deleted when you close your browser.
Persistent Cookies: Stored on your device until they expire or are manually deleted.
First-party Cookies: Set by EverWell Health directly.
Third-party Cookies: Set by other platforms (e.g. Google, Facebook, payment processors).

For more general information about cookies, visit www.allaboutcookies.org.

HOW WE USE COOKIES

We use cookies and similar technologies for the following purposes:

Necessary
Required for the basic operation of our website, such as logging in, security, and checkout functions.

Functional
Enable the website to remember choices you make (e.g. language or region) and enhance usability.

Analytical
Help us understand how users interact with our site (e.g. page views, navigation) so we can improve performance.

Marketing
Used to track browsing habits and provide personalised advertising, including retargeting and performance measurement.

Some emails or web pages may also contain web beacons (clear GIFs) that track open rates, click-throughs, and campaign effectiveness.

THIRD-PARTY COOKIES

You may encounter third-party cookies when using our site, for example from embedded videos, social sharing tools, or advertising platforms. We do not control these cookies. Please refer to the privacy policies of the relevant third parties for more information on how they handle your data.

COOKIE CONSENT & CONTROL

When you first visit our website, you will see a cookie banner that allows you to accept or reject non-essential cookies (functional, analytical, and marketing). You can also manage your preferences at any time by clicking "Cookie Settings" in the footer of our website.

Essential (necessary) cookies cannot be disabled, as they are required for the website to function properly.

HOW TO MANAGE OR DISABLE COOKIES IN YOUR BROWSER

Most browsers allow you to:

- View which cookies are being used
- Block or allow all cookies
- Delete existing cookies
- Set preferences for specific websites

However, disabling cookies may reduce functionality or limit access to certain features, such as secure login or saved preferences.

To find out how to manage cookies for your specific browser, please visit the support pages for Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

COOKIES WE USE

The following cookies and tracking technologies are currently in use on our website. This list is periodically reviewed and updated.

JSESSIONID | New Relic | Analytics | Performance monitoring | Session
_gid | Google Analytics | Analytics | Tracks website usage | 1 day
ajs_user_id | Segment | Analytics | User tracking | 1 year
_ga | Google Analytics | Analytics | Usage stats | 2 years
ga* | Google Analytics | Analytics | Session tracking | 13 months
ajs_anonymous_id | Segment | Analytics | New vs returning users | 1 year
personalization_id | Twitter / X | Analytics / Marketing | Social tracking | 2 years
_pinterest_ct_ua | Pinterest | Functional | Sharing features | 1 year
intercom-session-* | Intercom | Functional | Messaging widget | 1 week
IDE | Google DoubleClick | Marketing | Ad relevance and tracking | 11 months
MUID | Microsoft | Marketing | Cross-platform ad tracking | 1 year
_gat | Google Analytics | Marketing | Rate limiting | 1 hour
_fbp | Facebook Pixel | Marketing | Retargeting | 2 months
_ttp / _tt_enable_cookie | TikTok | Marketing | Ad measurement | 13 months
__stripe_sid / __stripe_mid | Stripe | Necessary | Secure checkout | 1 hour / 1 year

Format: Cookie Name | Source | Category | Purpose | Expiry

UPDATES TO THIS COOKIE POLICY

We may update this policy from time to time to reflect legal changes or updates in how we use cookies. Please refer to the "last updated" date at the top of this page to see when it was last revised.

CONTACT US

If you have any questions about this Cookie Policy or how we use cookies and tracking technologies, please contact us:

Email: info@everwellhealth.co.uk

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EverWell Health Ltd | Company No. 15324141 | info@everwellhealth.co.uk